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Reminder of the key actions that you need to perform when you start using your account

Account Set Up and Testing tools

At this url you have an overview of the entire help desk related to your kind of account: help.scribblelive.com

It goes from how to the set up of your first event to how to publish it using its embed code for the stream or for the pinboard somewhere else in the website. Alternatively you can attach your stream to your whitelabel.

You can explore the Knowledge Base as you like, as a suggestion I recommend you to always give a look to the social media integration section and the Scribble features

Some resources that might be particularly relevant for you might be:

How to set up the stream start time and get email addresses

How to use the app 

How to add a stream to a facebook page  (Example of a Livechat attached to a FB page

How to customize the default twitter sharing message 


Interact and Engage with the audience

There are two main ways to interact with the audience

Comments 
Comments are content published by the audience that appears in the stream 
https://scribblelive.zendesk.com/hc/en-us/articles/201457830-How-to-Moderate-Comments
Users can also submit comments  comments via email

Discussions
Discussions are thread-based comments. If you allow them you are allowing your audience to publish their comment under a specific post in the stream. You moderate discussions in the same way how you moderate comments. 


Scheduling and preparing content 


Covering an event in real time doesn't mean that you have to write like crazy. You can schedule your content (https://scribblelive.zendesk.com/hc/en-us/articles/202466064-How-to-Schedule-Posts-to-Appear-in-the-Future) and you can also rely on our raw feed. Clicking on the ScribbleLive Icon you can access all the streams that are live in your stream, even if they are unpublished: it is very helpful if you want to prepare content before the actual event, such as bios, reports, featured articles. 

How to access your raw feed 







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