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World Economic Forum - Training Materials Live

Reminder of the key actions that you need to perform when you start using your account


Account Set Up and Testing tools

At this url you have an overview of the entire help desk related to your kind of account: help.scribblelive.com

It goes from how to the set up of your first event to create an embed template or a pinboard template. And of course, how to invite users and define the team.

You can explore the Knowledge Base as you like, as a suggestion I recommend you to always give a look to the social media integration section and the Scribble features

Some resources that might be particularly relevant for you might be: 

How to use the app 

How to add a stream to a facebook page  (Example of a Livechat attached to a FB page

How to customize the default twitter sharing message 

Interact and Engage with the audience

There are two main ways to interact with the audience

Comments 
Comments are content published by the audience that appears in the stream 
https://scribblelive.zendesk.com/hc/en-us/articles/201457830-How-to-Moderate-Comments

Discussions
Discussions are thread-based comments. If you allow them you are allowing your audience to publish their comment under a specific post in the stream. You moderate discussions in the same way how you moderate comments. 

Support Services


In case of problems during live event or if you need clarification about certain features and functionalities you have always two alternatives: 

  1. Access our Knowledge Base - ScribbleLive Pro Edition
  2. Contact our Support Team - web form - support@scribblelive.com
    In this case, always mention the name of your event in the backend and send us the front end URL of your event. This will help us to be more effective




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